Nicole Holder-Matthews is the welcoming face and friendly voice behind Ames Medical, setting the tone for every patient’s experience from the very first interaction. As receptionist, she goes far beyond answering phones and scheduling visits—Nicole ensures that each patient feels heard, valued, and cared for from the moment they walk through the door or call in.

Known for her warm personality, Nicole expertly manages appointments, keeps everything running smoothly at the front desk, and helps patients navigate their care with ease. Whether she’s coordinating a busy schedule, answering questions, or offering reassurance with a kind word, she brings both professionalism and genuine compassion to everything she does.

Patients often say that with Nicole, booking an appointment feels less like a task and more like chatting with a trusted friend. Her dedication to excellent service makes her an essential part of the Ames Medical team—and a true cornerstone of the patient experience.

Fun fact: Nicole is also an excellent actress—bringing a natural flair for connection, expression, and confidence that shines through in every interaction she has.