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All Posts in Category: Telemedicine

Morning Edition Fazir Mohammed Interviews Robert Trestrail of Sagicor Insurance And Dr. Ames On SAGICOR LIFE’s Telehealth Benefits in Trinidad and Tobago

Insurance giant Sagicor has announced that they will be accepting telehealth service related medical claims in Trinidad and Tobago. Online platforms have been helping medical services stay functional during the current situation with COVID19 pandemic, and has made the concept of telehealth and telemedicine more acceptable in Trinidad and Tobago.

Sagicor is piloting the service for three months and will introduce telehealth claim benefits for the 1st time to Sagicor clients. Sagicor aims to help their clients through the challenging scenario COVID19 has created. Mr. Robert Trestrail, the Executive Vice President and General Manager of Sagicor said, “The offering is really designed to help us build our experience and support our clients in these difficult times of COVID”.

Morning Edition Fazir Mohammed interviews Robert Trestrail of Sagicor Insurance

Mr. Trestrail was remotely joined by Dr. Alexandra Ames who shed some light on the effectiveness of Telehealth services and explained the process she follows to decide which illness can be treated via telehealth and which ones need patients to physically visit the doctor’s clinic. Dr. Ames said, “I think communication is extremely important and this(telehealth) is just another way of communicating. We are taught in medical school that 80% of diagnosis is the history”. “I believe in listening to my patient and part of being able to listen is being able to increase access and I think that’s what it does”. She added, “I back my video consultations up with the fact that if in the course of the consultation either the patient or I realize that this is much more complicated than we initially thought, and I actually have to physically lay hands on the patient, then I bring the patient down at no extra cost to do that.”

Morning Edition Fazir Mohammed Interviews Doctor Alexandra Ames on Telehealth Services Trinidad

In his interview with Morning Edition, Mr. Trestrail said, “from a Sagicor perspective, we had the issue of telemedicine, we’ve been reviewing for many years. It’s not a new factor in the field of medical service providers. It’s been something you’ve seen on the international market for many years. In fact, when Dr. (Alexandra) Ames speaks, she’s a great advocate for this (telemedicine) and really a pioneer in Trinidad, and she has been promoting this type of engagement for the past, I would say 2 or 3 years”. 

Watch the full interview here: Morning Edition’s Fazir Mohammed Interviews Robert Trestrail of Sagicor and Dr. Alexandra Ames of Ames Medical Services

To initiate the project, Sagico has provided Dr. Ames and ten other medical practitioners with an online form for the claim. Once the medical examination is completed the medical practitioner will fill in the form and share it with the patient. In the next step, the patient will print and sign the form and email it to Sagico along with the receipt. In case the patient does not have necessary technical support required to complete this step, Sagico will process the claim in good faith based on the form submitted by the medical practitioner.

Contact Ames Medical for Telehealth Services in Trinidad and Tobago

Source: Morning Edition

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Top Tips For Your Medical Video Consultation

Book Telehealth session in Trinidad


Top Tips for a Successful Telehealth Consultation:

1. Be on maximize the most of your appointment

2. You must have a device with internet connection, a mike and camera.

3. Have a Private space – remember this is a medical consultation. You want it to be confidential. Ideally lock the door and turn off phone ringers to minimize interruptions

4. Consider letting family/work colleagues know that you are in a virtual appointment to avoid interruptions. If you are in an open plan office consider going to your car.

5. Have your photographic ID ready so that we can identify you.

6. If you have insurance please have your Insurance Card ready if applicable.

7. Have a list of questions you want to ask and important points you wish to make

8. Have your medications or at list a list with dosages to hand

9. Have any relevant Test results to hand

10. Think about your clothing: If the lesion you wish to discuss is on your leg, consider wearing shorts…if on the arm, wear a tank top etc.

11. If you have any medical equipment like a Blood pressure machine, thermometer, blood glucose testing kit have these to hand as they can provide the doctor with additional information.

Advancement in technology has made Telehealth and medical video consultation a reality. Learn more about what is Telehealth and its benefits . Telehealth and Telemedicine services are  especially useful for patients who are housebound or are unable to show up at the doctor’s clinic due to time constraints. Follow the tips above in your next virtual medical appointment to make the most of your time.

Book Your Telehealth Session With Ames Medical

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What is Telehealth/Telemedicine?

Telehealth and video consultation doctor in Trinidad and Tobago


What is Telehealth?

It a way for doctors and patients to have a consultation and exchange information and advice when they are not in the same place. This can be over telephone, video, email and whats app, using a telephone, smart phone, tablet, laptop or computer.

Is it Secure?

lt is vital that confidentiality is maintained, so here at Ames Medical we use something called a HIPPA compliant system. This is not Whats app/Facetime . It is a medical grade system that is very secure. We never record you.

Isn’t this very New?

Ames Medical was as far as we know, the first video consultation service in T and T and we therefore have 3 years of experience delivering this service. We always knew that it was going to be a big part of the future, so we invested in a fantastic platform, not weeks ago or months ago, but YEARS ago.

Now, during the pandemic, many of you are also just beginning to see the usefulness of Telehealth. – No waiting rooms exposing you to other patient’s illnesses, for example.

But we think, and always did think, that Telehealth has a role to play in the future too.

What Conditions Can you deal with on Medical Video Consultation

Telehealth will never completely replace a doctor’s visit but it is a useful option for minor ailments, like red eye, UTI, sore throat, medication and results etc. Clink here for a useful video on other things it can be used for :

Conditions appropriate for Telehealth and Telemedicine – by Dr. Alexandra Ames

It is also very convenient – less time in traffic and away from work. No need to leave your comfy PJs and bed if you are feeling under the weather and don’t want to come out.

What Can you really Examine on Video?

There is a saying at Medical School: “The history (or the patient’s story) is 80% of the diagnosis.” The Examination is to confirm what we think..  So much more can be examined on video these days….human ingenuity is an amazing thing. We can barely keep up with all the technology coming out. Just look at the wearable devices you have in your own home that can provide information! Your FIT Bit, Your Blood Pressure machines, your Blood Glucose machines, Apart from that, Video gives us an awful lot of information we can’t see on the telephone. Like, how you are breathing, if you look jaundiced or anaemic; we can see rashes. The camera is so good that we can have a really good look at the back of the throat. Plus, our medical video consultations have always been backed up by the fact that if we both underestimated the situation wrong and during the video call we think we really need to see you face to face to be safe, we will convert your appointment to an in-house one at no extra cost.

How Can I get a Prescription?

We can email prescriptions, sick notes and helpful leaflets and advice.

How do I Pay?

You can pay online via Paypal, Wipay or by direct transfer to Ames Medical Services account. The best bit? Your Insurance company may even cover it! – Many like Sagicor Health are now seeing the benefit of Video consultations to their clients…so ask them.

Wars like this one have always bred culture change, and we think this is one of them. Don’t be afraid of it, we can still bring you down to be seen in office if we need to….and look out for the next blog Tips for a Successful Telehealth Consultation.

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